Delete Your Account

Last Line: Survival · Published by Stonepaw, LLC · Last updated: 27 October 2026

The short version. You can delete your Last Line: Survival account and its data yourself, from inside the game, in under a minute: tap your profile picture, tap Account (Account Settings), tap User Center, and tap Delete Account. If you cannot open the game, email support@lastlinegame.com and we will do it for you. Deletion is permanent and cannot be undone.

Option 1 — Delete it yourself, in the game (fastest)

Open Last Line: Survival on the device where you play.
Tap your profile picture in the top-left corner of the screen.
On your profile, tap Account to open Account Settings. (You can also get there from the Settings gear → Account.)
Tap User Center.
Tap Delete Account.
Read the warning and tap Continue.
Type DELETE in the box to confirm, then tap Delete Forever.

You must be online for this to work — the deletion happens on our servers, not just on your device. If you see a message asking you to reconnect, join a network and try again.

There is no waiting period and no review step — the request is carried out at once. You will be returned to a new, empty game. Your progress, purchases, currency and survivors cannot be recovered afterwards, by you or by us.

Option 2 — Ask us to delete it for you

Use this if you have lost access to your device, cannot open the game, or would simply rather we handled it.

Email support@lastlinegame.com with the subject line Account deletion request.
Tell us your in-game name and your Player ID. Your Player ID (UID) is shown in the game under your profile picture → Account → User Center. If you can still open the game, the easiest way is to tap Feedback in User Center, or Contact Support in Settings → Support: it opens an email with your Player ID already filled in.
Tell us which platform you played on (iOS or Android).
If you bound an email address to your account, send the request from that address — it is how we confirm the account is yours.

We will verify that the account belongs to you and then delete it. We aim to complete requests within 7 days, and will always complete them within 30 days of verifying your identity. We will email you to confirm when it is done. We may ask one follow-up question if we cannot match the details you give us to an account; we will not ask you for your password.

What is deleted

When your account is deleted, the following are permanently removed from our servers. This is a hard delete, not a deactivation or a hidden record.

Data	What it covers
Your account and login identifiers	The account itself, the device identifier used to sign you in, any email address and password you bound, and the Sign in with Apple, Game Center or Google identifiers you bound.
Your profile	Display name (released so someone else can use it), avatar, frame, gender, bio, country flag and year of birth.
Your game save	Camp, buildings, survivors, chapter and tutorial progress, settings and preferences.
Your balances and inventory	Gold, recruit tickets, resources, speed-ups, items and any unspent purchased currency.
Your photos	Your profile picture and every chat image you uploaded.
Your chat messages	The messages you posted in world, state, alliance and group chat, and your direct messages.
Your competitive records	Leaderboard entries, combat power records, alliance membership and your world-map position.
Purchase records held by us	Our server-side record of your in-app purchases and entitlements.
Analytics events and error reports	The gameplay events and error reports our servers store under your account.
Notification token	The push-notification token registered for your device.

What is kept, and for how long

A small amount of information is not removed by deleting your account. We keep it only where we need it to protect other players, to meet a legal obligation, or because it is held by a third party rather than by us.

Data	Why it is kept	How long
Moderation reports and reported photos	Reports filed by you or about you, and evidence copies of photos that were reported, so that reported behaviour can still be investigated and repeat abuse detected.	As long as needed for that investigation and to detect repeat abuse.
Alliance activity history	Alliance event logs belong to the alliance, not to one member, and other members still rely on them.	For the life of the alliance.
Enforcement records	Where an account was banned for cheating or abuse, a minimal record so the ban cannot be reset by deleting and re-registering.	Retained as long as necessary for that purpose.
Firebase Analytics and Crashlytics data	Held by Google Firebase. It is not stored under your account ID, so we cannot find it account by account.	Under the retention settings of our Firebase project and Google's terms.
Server logs	Short technical logs that can include your account ID and IP address.	Size-capped log files that are overwritten automatically.
Purchase records held by the app stores	Apple and Google keep their own record of your transactions. We cannot delete data held in your Apple or Google account.	Under Apple's and Google's policies.
Transaction records required by law	A minimal record needed for refunds, chargebacks, accounting and tax.	As long as the law requires, typically several years.

Where we keep any of the above, we keep the least we can, and we delete or irreversibly de-identify it once the reason for keeping it has passed.

Deleting your account does not cancel a subscription. If you have an active VIP Monthly Pass subscription, cancel it in your device's store settings — iOS: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. If you delete your account without cancelling, the store will keep billing you.

Purchases and refunds

Deleting your account forfeits everything you have bought. Unspent gold, unopened bundles and unused subscription time are not refunded, and cannot be restored or transferred to a new account. If you want a refund, request it from Apple or Google before you delete — we cannot issue store refunds on your behalf, and once the account is gone we have no record with which to support your request.

Other requests

If you would rather not delete everything, you can also ask us to give you a copy of the personal information we hold about you, correct information that is wrong, or restrict how we use it. Email support@lastlinegame.com and tell us what you need. Your full rights are set out in our Privacy Policy.

Contact

Stonepaw, LLC
Developer of Last Line: Survival
support@lastlinegame.com